Terms & conditions

1. Booking

A session is booked for a named skier, at a named location, for a specific hour. Sessions are sixty minutes and start on the hour.

• Bookings are made online, on WhatsApp, or at the desk. Every booking has a booking number; keep it — it is what we look up when you arrive.
• Online bookings close 0 hours before the session. Later than that, call or WhatsApp — the desk can book if an instructor is available.
• Group sessions on skis are open to skiers aged 4 and over; on a snowboard, 7 and over. Younger children are booked into private sessions. We do not take children under 18 months.
• Every skier, or a parent or guardian for a minor, signs our participation waiver before the first session. A booking without a signed waiver cannot check in.
• Skiers are placed in groups by age band and level. We may move a skier to a different group or machine at the same hour to keep groups safe and evenly matched.

2. Payment

Sessions, packages and camps are paid at the desk. We accept cash and card at the desk; we do not take payment online.

• A session booked online, on WhatsApp or by phone is held under your name and paid at the desk when you arrive, before the session starts.
• A package or a camp place taken in the app is added to your account and paid at the desk on your next visit.
• All prices are in UAE dirhams and are shown exclusive of VAT. VAT at 5% is added when you pay and is shown on your receipt.
• A session booked against a package is deducted from that package when it is booked, and returned to it if it is cancelled outside the cancellation window.

3. Cancellation and changes

You may cancel or move a session free of charge up to 36 hours before it starts.

• Inside 36 hours the session is forfeited: it is charged in full, or deducted from the package it was booked against.
• A skier who does not arrive for a booked session is treated the same way as a late cancellation.
• Camp places are confirmed on payment and are not refundable once the camp has started. A camp place cancelled before the first session is handled under section 4.
• If we have to cancel a session — an instructor is unavailable, a machine is out of service — the session is returned to you in full, or rebooked at a time of your choice.

4. Refunds

Sessions and packages are not refundable. Missed sessions, late cancellations and unused package sessions are not refunded and are not extended.

• A refund is made only where an amount was charged in error — a calculation mistake, a duplicate charge or an overpayment. Refunds are returned by the method used to pay.
• The trial session (AED 120) is refunded as a credit against any package bought within 30 days of the trial.

5. Packages

A package is a number of sessions of one type, bought together at a reduced price, with a validity period from the date of purchase.

• Validity: 1 session — 1 month, 5 sessions — 2 months, 10 sessions — 3 months, 20 sessions — 5 months. Sessions not used by the expiry date lapse.
• Package sessions are shared by every skier on the same family account. They cannot be transferred to another family, sold or exchanged for cash.
• A package is valid at every Infinite Ski location unless its description says otherwise.
• Package prices, validity and session counts are those published at the time of purchase.

6. Children and accompanying adults

• A skier under 16 must be accompanied to the centre by a parent or guardian, who stays on the premises for the session.
• The accompanying adult signs the waiver for the child and is our contact for anything that happens during the session.
• Instructors decide, on safety grounds, whether a child can take part in a session and in which group. Their decision is final on the day.

7. On the slope

• All equipment — skis or snowboard, boots and helmet — is provided and must be used as fitted. A helmet is worn at all times on the belt.
• Skiers follow the instructor's instructions on the belt. An instructor may stop a session where a skier's behaviour puts them or others at risk; the session is not refunded.
• Tell us before the session about any injury or medical condition that affects skiing. If in doubt, ask your doctor first.

8. Privacy

We hold the details you give us to run your bookings: names, dates of birth, contact numbers, e-mail, levels and session history for each skier on your family account.

• We use them to confirm and remind you of sessions, to place skiers in the right group, and to send you news about camps and offers if you have asked for it. You can opt out of news at any time.
• We do not sell your details. They are shared only with the services we use to run bookings and take payment.
• To see, correct or delete what we hold, write to info@infiniteski.com.

9. General

• These terms apply to every booking with Infinite Ski LLC at any of its locations, however the booking is made.
• We may change prices and terms; the terms in force when you book are the ones that apply to that booking.
• Questions about these terms: info@infiniteski.com or +971 4 235 3408.